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Friendly

Staff guide

Friendly 2-for-1: buy one drink, get one free.

No green on YOUR phone = no free drink.

  1. The customer shows a code when they order: a square code on their phone, with a 6-digit number under it.
  2. Scan it on the counter phone. If the camera does not work, tap Type the 6-digit number.
  3. Green "Redeemed": give them the free drink with the one they bought.
  4. Red: no free drink. The screen says why and what to do.

What the red screens mean

This code expired. Ask them to open Redeem again.

Already redeemed. The code was used.

Wrong café. The code is for another café.

Monthly limit reached. Offers are off until next month.

Offers are paused. Resume them from the menu.

Too many tries. Wait a minute and try again.

Each code works once and lasts a few minutes. The drinks included are the ones in your welcome email.

Put the scanner on the home screen

Do this once, on the phone you keep at the counter. Afterwards you tap one icon, like an app. Use the link from your welcome email.

iPhone

  1. Open the link in Safari. If your email app opens it inside the app, tap the small compass icon, or "Open in Safari".
  2. Tap the Share button. It is a square with an arrow pointing up, at the bottom of the screen.
  3. Scroll down and tap "Add to Home Screen".
  4. Tap "Add" at the top right. The icon now sits on your home screen.

Android

  1. Open the link in Chrome. If it opens inside your email app, tap the three dots and choose "Open in Chrome".
  2. Tap the three dots at the top right of the screen.
  3. Tap "Add to Home screen" (some phones say "Install app").
  4. Tap "Add" (or "Install"). The icon now sits on your home screen.

Then open the scanner from that icon each day. If it asks you to approve the phone, open the approval email once. Not working? Ask Friendly and we will help.

Phones

The first phone that opens your link is registered as your scanner. If another phone opens it, it waits until you approve it with the link we email to your registered address. Open the link from the phone you will use at the counter, then add it to the home screen (see above). To remove a phone, ask Friendly.

Pausing offers

Tap the menu on the scanner page, then Pause offers. A confirmation link is emailed to the venue's registered address, and nothing changes until it is opened.